Got a question about restaurantdiary.com™?
FAQs for Operators
I get an error message "Selected date/time is passed" - but I know I am trying to book for correct date.
I get an error message "Selected date is too far for booking".
My system is running slow - is it my computer/Internet connection?
Is there an easy way to amend bookings once we have made them?
If we have entered 2 customer profiles are the same, is there the possibility to merge them into one?
Your question not answered here? – please email technical or support enquiries to tech@restaurantdiary.com or telephone +44 [0]20-7060-0502.
FAQs for Operators
I get an error message "Selected date/time is passed" - but I know I am trying to book for correct date.
Please check your time and date settings as set up within your operating system – often you can check this by right clicking on the time icon in the bottom right hand corner of your screen.
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I get an error message "Selected date is too far for booking".
Under "Alter Restaurant Details / Other Details" we programme how far ahead your system can date reservations – please check and revise / update this setting.
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My system is running slow - is it my computer/Internet connection?
Measures should be in place to ensure quality of service by limiting bandwidth to non-critical staff or applications if broadband is shared over a network. Please do not run over wireless network available to the public. These recommendations are especially important if you have a number of users who download large audio and video media files, or use 'peer-to-peer' files sharing applications.
Switch off any pop up blockers, which could be affecting the 4 sites listed below.
Internet Explorer Settings
Users should enable cookies, JavaScript and add the following sites to their trusted sites in Internet Explorer:-
http://www.restaurantdiary.com
https://www.restaurantdiary.com
http://app.restaurantdiary.com
https://app.restaurantdiary.com
Under Tools / Internet Options / Security / Trusted Sites you should set "Custom Level" to:-
Automatic prompting for file downloads to "Enable"
File download - "Enable"
Access Data across different domains "Enable"
Pop up blocker "Disable"
Also, you should ensure the cache is not full on any machine - please go to:-
IE / Tools / Internet Options and delete temporary files, plus, under Advanced settings, you should enable "Empty temporary Internet files folder when browser is closed".
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Is there an easy way to amend bookings once we have made them?
Yes - left double click on the booking on the appropriate diary page and you will see an option at the bottom of the form to 'Edit Booking'.
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If we have entered 2 customer profiles are the same, is there the possibility to merge them into one?
Yes - Go to Manage Restaurant / Merge Customers.
Merging customers allows you to automatically cleanse your customer database from duplicated data. Application finds duplicates based on the following criteria:
- emails are matched
or
- one or both of emails are empty, first names and surnames are matched, and phones or cell phones are matched*.
If a number of records are identified as being duplicates the first registered in database record is considered to be merged with and others to be removed.
You can choose one or several merging options:
Merge customer details. This means that customer details missed in one record will be copied to it if exists in one of found duplicates. restaurantdiary.com™ automatically merges only following data:
• email
• contact and mobile phone numbers
• first name
• address details (house, street, town, postcode)
• comments
• access code (if applicable)
• referrer information
• company
• VIP status (it will be set up if at least for one of duplicates is VIP person)
• rank (will be updated with maximum of all values in duplicated records)
• subscription option (if it is disabled at least in one of the duplicated records it will be disabled when merging)
Credit card details will not be merged. Merge customer history. If enabled then customers' bookings and vouchers orders histories will be consolidated.
Delete duplicated records.
*Please Note. Phone numbers should exactly match to each other, e. g. phone numbers '0207 931 3999' and '02079313999' are not identical.
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