In spring 2007, restaurantdiary™ approached hoteliers and restaurateurs in George Street in Edinburgh with a view to demonstrating the way in which restaurantdiary™ restaurarant reservation software helps with restaurant reservations, table management, CRM, restaurant marketing and profit maximisation.
Mike Conyers of restaurantdiary™ met with and demonstrated to Murray Ward and David Hall, management at Tiger Lily, who had intimated they were open to looking at another reservation solution for the Tiger Lily restaurant operation. Staff at Tiger Lily had previously been using an excellent PC based reservation system.
A trial was agreed, the restaurantdiary™ reservation software was installed in a day, and thorough staff training was carried out over two days. The restaurantdiary™ system was live within a week and the changeover was smooth, with no problems.
After a successful trial, it was agreed that the restaurantdiary™'s restaurant reservation software met 95% of Tiger Lily management's needs and a contract was agreed. With regard to the other 5%, features requested by Tiger Lily, these were listed for development and duly completed within an agreed time scale of one month.
The installation involved the web based restaurantdiary™ reservation SaaS (software as a service) being accessed on three reservation PC's at reception, with real time access from Montpelier's head office. During service, the hostesses meet and greet customers at the front door and enter their arrival on an Internet enabled hand held machine showing the restaurant diary in real time.
The management at Montpeliers have been so pleased with the efficiency in the reservation process and improved profitability that they have now ordered restaurantdiary™ restaurant rservation software to be installed in all their other restaurant outlets in Edinburgh.
restaurantdiary™ is now also installed in these other Edinburgh restaurant and hotel operations:-
The Bonham (http://www.booktoeat.com/Bonham_6533.html)
Channings (http://www.booktoeat.com/Channings_6534.html)
Le Monde (http://www.booktoeat.com/Le-Monde-Edinburgh_7092.html)
The Granary (http://www.booktoeat.com/Granary_6630.html)