One-O-One, located at the Sheraton Park Tower Hotel, Knightsbridge, is one of London's best restaurants. Voted "Best Fish Restaurant" by Harden's for six years running, winners for service in the 2007 Top Table Awards and voted "Best Wine List" at the 2008 Tatler Restaurant Awards, guests at One-O-One are accustomed to the very best of food and service.

For restaurant manager Darren Neilan, quality of service starts at the moment a guest wants to book a table and continues all the way through to when the guest leaves after his or her meal, happy and contented!

Darren was keen to ensure that his restaurant reservation system gave a professional image, saying "I wanted to move away from a paper-based diary where guests could see their names written in terrible handwriting" - he also wanted to achieve a tighter control over the timings of guest arrivals and seatings.

Darren chose restaurantdiary™, over Opentable, because of its flexibility. He considered tools from other suppliers but was particularly impressed with restaurantdiary™ "we could design and brand our restaurantdiary™ the way we wanted to and this was a huge thing for us". Cost had a major part to play also, as according to Darren "the fact that we don't pay 'per booking or cover filled' is great", in contrast to what other suppliers demand.

Ongoing support is important to Darren and he has the highest praise for restaurantdiary™, noting that "they are always on hand to help when questions arise - they oblige in almost any way they can and that is why I like dealing with restaurantdiary™".

Going forward, Darren is enthused about the potential to exploit the capabilities of restaurantdiary™ even further - he is already ahead of his target for online bookings and is keen to do more!

His advice for any prospective user of restaurantdiary™ is simple - "The ball is in your court. Use your imagination and restaurantdiary™ can be almost anything you want it to be!"

For more information, contact:
Mike Conyers
restaurantdiary™
mike@restaurantdiary.com
www.restaurantdiary.com

For more information on One-O-One, see www.oneoonerestaurant.com.