Award Winning Il Forno chooses restaurantdiary™ for open table restaurant management.
Liverpool based Il Forno restaurant has chosen to replace Opentable and work with restaurantdiary™, the SaaS (software as a service) online restaurant reservation system that also helps maximise growth by providing restaurants with an exceptional restaurant reservation system with integrated restaurant CRM and restaurant marketing. The restaurantdiary™ system replaced the previous link for online live bookings on the customer web site and integrates in real time with the restaurant's electronic reservation book. With restaurantdiary™, the ERB can be accessed from any authenticated Internet access point with multiple users in real time - with one flat monthly fee being payable with no commission charged on Internet reservations. There is no proprietary hardware to buy or rent with restaurantdiary™.
Restaurantdiary™ matched the restaurateur's needs for both his front and back of house staff. The integrated restaurant reservation system, CRM and restaurant marketing system not only allows the manager at Il Forno restaurant to maximise covers and occupancy within the restaurant but also ensures that members of Il Forno staff can take reservations and, being web based, can access the restaurantdiary™ reservation system from offsite.
The 'complete marketing tool' element of the system has also proved to be very popular. It is a welcome addition to the restaurantdiary™ restaurant reservation system, connecting restaurants directly with their target market, quickly and without any "down time" in the reservation process.
Approved Case Study: restaurantdiary™ at Il Forno
Renowned Liverpool restaurant Il Forno, run by managing partner Vince Margiotta, recently took on the restaurantdiary™ restaurant reservation system to help continue providing a matchless experience for guests coming to the Duke Street establishment.
Acclaimed as one of the best Italian restaurants in the North West (and named as one of the Top 10 authentic Italian restaurants in the UK by The Times) Il Forno is invariably busy – so helping guests to be able to book open tables online easily and without fuss was a key aim for Vince who goes on to say “we want our guests to have a great time at our restaurant, and the great time should start when you decide you want to come here”.
Vince chose restaurantdiary™ for Il Forno because of the experience of the people selling it – “they clearly understand the issues in running busy restaurants, the restaurant reservation process, restaurant table management and they talk the same language as us – the fact that they have been there and done that counted for a lot”. In fact, restaurantdiary™ replaced another restaurant reservation system, for managing open tables, previously in use at Il Forno. Vince is particularly keen on how the restaurantdiary™ restaurant reservation system lets staff change table allocations and table layouts easily and without fuss – “we have a very dynamic environment here and the system helps us respond to our customers really quickly, it’s all about customer service and restaurantdiary™ is a vital tool for us now”.
restaurantdiary™ is now used to take online live bookings directly from Il Forno’s web-site, in addition to capturing telephone reservations. The restaurantdiary™ system is used by all staff at Il Forno for a single monthly charge. Vince was impressed by how easily his staff picked up restaurantdiary™ – “the implementation and training went very smoothly and support has been first-class”.
Having used the system for 2 months, Vince is now planning to extend the system to manage reservations for his other restaurant - Sapporo Teppanyaki, Liverpool’s only Japanese restaurant. His overall impression of Restaurantdiary – “it’s great – it’s so easy to use”.
When asked what advice he might give to prospective users of restaurantdiary™, Vince was quick to comment, saying “we are delighted with restaurantdiary™ and we expect that it will help us to maintain and grow our reputation as one of the best Italian restaurants in the country”.
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restaurantdiary.com™ is guaranteed to be great value at same time as offering great features. We don't charge commission. Please refer to this Boston Globe article.
With restaurantdiary™ you can handle as many bookings as you like safe in the knowledge that you will never pay a "per-cover" fee. As restaurantdiary™ is 100% web-based, no special hardware or software is required - and only one licence per operation permits multiple concurrent use from as many access points as you wish.
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restaurantdiary.com™ has built-in "intelligence" that is entirely configurable to ensure that you and your staff allocate bookings in the way that is most efficient. You will maximise profits by using restaurantdiary.com™ - it's guaranteed. |
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restaurantdiary™ has powerful marketing capabilities out of the box. Segment your customers based on their preferences and purchasing habits. Send targeted messages via email and SMS at the click of a mouse right from within your secure account. |
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We don't promote your restaurant alongside your competitors. You accept online live bookings, commission free from your own web site, as well as having exclusive access to your customer data and your diary. We do try to switch sell within your own restaurant or group. Our secure backup features mean you can keep a record of all your bookings and our offline diary operates on any PC within your organisation - automatically. |
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restaurantdiary™ deals elegantly with joined / augmented tables without the need to block out or disable joining tables in the current or later time slots. |
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With restaurantdiary™ you can carry out marketing campaigns from anywhere at any time without shutting down the reservation process. |
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With restaurantdiary™ you can take secure online payments for deposits and /or voucher sales with restaurantdiary's integration with Protx. |
restaurantdiary™ includes free online automated secure backup of all customer data.
We guarantee we shall improve your restaurant yield, profitability and your business.
Contact us now for a demonstration and free quotation.