Restaurantdiary.com Limited is the leading UK based company providing web based table restaurant reservation systems, specialising in commission free on line live bookings, real time table management, cover optimisation and guaranteed revenue improvement with integrated CRM and e-marketing.
Our customers include Planet Hollywood London, the Volvo Ocean Race 2008-09, IHG, the Royal Garden Hotel London, Millenium Towers Dubai, Carlton George, Stein Hotels, Sheraton Hotels, Bibendum, Starwood Hotels, Chardon Hotels, Georgian House Hotels, Mosimann's, the Bonham, Channings, The Boundary Hotel (new Conran venture), The George Hotel Edinburgh, Tiger Lily, Le Monde, Mosimann’s Private Dining, the Heathcotes Group, Il Forno, The Modern, the Ping Pong Group, the Montpelier Group, the G1 Group, and Di Maggio’s, Cafe Andaluz, Absolut IceBar, Below Zero, Amarone and L’Ariosto – along with many other “best of breed” hotel and restaurant operators.
We can automatically integrate reservations and confirmations from restaurant directory sites such as Reservatel, Booktoeat, Social Animal, Manchester Confidential, OnionRing and Manchester Restaurants should you wish to use these companies for special promotions.
Restaurantdiary™ offers a feature rich application which also includes interfaces to third party EPOS (Maitre’d by posera.com) with links being written to Micros, Cratos, Squirrel and Tissl.
Since launching in September 2004, over 1,000 restaurants around the world have experienced the benefits of restaurantdiary™. Every type of operator from small independent restaurants to large chains with individual offerings uses our system on a daily basis to improve their revenues through better cover utilisation, table management and customer communication.
A growing number of businesses are switching on to the freedoms afforded by web-based applications such as restaurantdiary™; coupled with our state-of-the-art CRM, restaurantdiary™ is an offer that, for most businesses who try it, is too good to refuse.
The whole idea behind the system was to create an online tool that could radically alter the way restaurants manage covers, bookings and customers and give restaurateurs a system that improved profits, was genuinely easy-to-use, flexible enough to manage a massive range of tasks and cost effective enough for even small operators to afford.
As a former restaurant owner and operator I'm familiar with all the web booking systems, portal sites and PC-based software that are available - none of it seemed to be able to do the job that I wanted it to. Either the software did not improve yield, was too inflexible, too difficult to use, took too long to learn - or in many cases was simply too expensive.
With restaurantdiary™ we've created a system that offers guaranteed profit improvement, marketing, customer service, bookings and table management in one unique package. It's like having the most efficient and most skilled restaurant manager at your side 24/7.
Before I looked for the investment required to develop restaurantdiary™ on a commercial scale, I conducted a "live experiment" at one of my own restaurants. Our best ever Saturday night covers had previously been 166 - using the profit improvement elements of restaurantdiary™ we managed to increase the covers to 232 on our trial night.
Not only that, the service went without a hitch, staff felt it was quieter than normal - and even the tips had improved. However, for me, the bottom line was that our gross operating profit had improved by 30%!
That's a story that has been repeated for many of our clients - we have seen top line revenue increases of 100% on paper diary systems on Saturday nights and, on average, our operators see a revenue improvement of 5 to 10% - with gross margin feeding straight to the bottom line.